Emotional Intelligence eLearning

Difficult conversations can trigger intense emotions for all parties involved. In this module, we will dive into the importance of emotional intelligence during challenging discussions. You will learn to recognise and manage your own emotions, as well as understand the emotions of others. Techniques such as empathy, perspective-taking, and emotional regulation will be explored to help you maintain composure and respond thoughtfully, even in emotionally charged situations. - from ACCI Training